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Just listening

"There were those who saw the giant lie at the heart of the economy, and they saw it by doing something no one else thought to do: They looked." Jared Vennett (Ryan Gosling's character), “The Big Short”

There is something profound in this quote. Perhaps it’s an admiration for good stories from the trenches and a thrill of rolling out a solution.

As usual, the whole thing starts with a phone call with a Brooklyn drawl:

Client: “Hey, you know that inventory report you guys have set up for us?”

MK: “Vividly. What’s up with it?”

Client: “Now the client is pissed that they don’t have the same inventory view when they login to our portal”

MK: “Sorry to abuse their refined taste. What do you suggest?”

Client: “Give them a custom portal, let them look at their inventories their way”.

The whole dialog involves a brand name interior design logistics provider (our client), a very luxurious fashion brand (our client services) and the fashion brand’s stores interior designer. And everybody’s stretched to the limits and have neither time nor patience for anything other than getting exactly what they want when they want it. Fortunately for them, they can afford impatience … and a custom portal.

A more sustainable approach we encourage for the existing and new customers is to start with the standard and highly customizable portals:

  1. Online inventory that offers access to to on hand and released inventory, item editing and inventory downloads in Excel with photos
  2. Concierge (shopping) portal that offers ability to view the inventory and order deliveries, collections and onsite work.

And when these get maxed out, then it’s time for brand specific portals.

Talk to us, we'll find the right solution